Shipments and Returns


We thank you for your enquires here at Sing Kee Online. We are pleased to let you know there is no need to worry when it comes to our delivery information. We have all this sorted and we are willing to let you know to the full extent what is happening to your packaging and when it will arrive at your premises.

Any fresh and frozen goods when purchasing will be included a compulsory chilled white box with every 4 of the spoken item type to pay. As this is to keep your items as chilled as possible when arriving to your premise.

Each order will be delivered to the designated address within 1-2 Working Days (9am to 6pm from Monday to Friday). All deliveries must be signed for and we will not leave the goods if there is no one at the premises when the delivery is arrived.

All orders are dispatched on working days before 2PM excluding Fridays, Saturdays & Sundays. If orders made during non-working days, orders will be picked and shipped on the earliest date of delivery schedule; This also includes local deliveries ordering on non-working days.

Rest assured your delivery will come in the best quality as all items are handled to the best of our abilities.

Available for orders throughout the UK. EXCLUDING Scottish Highlands, BT, Isle of Man, Isle of White, Isle of Scilly, Jersey and Guernsey postcodes.

Damages / Claims

Damages and claims must be made within 24 hours of receiving your parcel.

All returns must be received in their original condition and packaging.

Shipping costs will not be refunded for items unless they are faulty or wrongly delivered.

Local Area Shipping / Same Day Delivery

UK Address Free delivery over £60 (excluding VAT).
Express Delivery LS1-LS18
Express Delivery Service from Sunday to Thursday at 9:00am to 3:00pm, after 3:00pm order will arrange delivery on next day 11:00am to 1:00pm
If customer order on Thursday after 3:00pm, delivery will arrange on coming Sunday at 11:00am to 1:00pm.
£7.99 and Free Delivery over £15.0 (excluding VAT)
BD1-BD9 £7.99 and Free delivery over £40 (excluding VAT).
Order under the amount for shipping £7.99 Delivery

Click and collect available at all our stores:

Sing Kee Foods Cash & Carry Sing Kee Oriental Supermarket Sing Kee Supermarket Bradford
30-36 Cross Stamford St
26-28 Woodhouse Ln
35-39 N Parade


For any enquiries, please Call us 0113 246 8838 or


Sing Kee Online Team

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