Shipments and Returns

Delivery

We thank you for your enquires here at Sing Kee Online. We are pleased to let you know there is no need to worry when it comes to our delivery information. We have all this sorted and we are willing to let you know to the full extent what is happening to your packaging and when it will arrive at your premises.

Any fresh and frozen goods when purchasing will be included a compulsory chilled white box with every 4 of the spoken item type to pay. As this is to keep your items as chilled as possible when arriving to your premise.  

Each order will be delivered to the designated address within 1-2 Working Days (9am to 6pm from Monday to Friday). All deliveries must be signed for and we will not leave the goods if there is no one at the premises when the delivery is arrived. 

All orders are dispatched on working days before 2PM excluding Fridays, Saturdays & Sundays. If orders made during non-working days, orders will be picked and shipped on the earliest date of delivery schedule; This also includes local deliveries ordering on non-working days.

Rest assured your delivery will come in the best quality as all items are handled to the best of our abilities.

Available for orders throughout the UK. EXCLUDING Scottish Highlands, BT and Isle of Man postcodes.

Damages / Claims

Damages and claims must be made within 24 hours of receiving your parcel.

All returns must be received in their original condition and packaging.

Shipping costs will not be refunded for items unless they are faulty or wrongly delivered.

Local Area Shipping / Same Day Delivery

UK Address over £60 (excluding VAT).             Free delivery 

LS1-LS10 £7.99 over £25 (excluding VAT).      Free delivery 

LS11-LS17 £7.99 over £50 (excluding VAT).    Free delivery 

BD1-BD9 £7.99 over £25 (excluding VAT).      Free delivery 

 

Order under the amount for shipping             £6.99 delivery

Click & Collect

Click and collect available at all our stores:

Sing Kee Foods Cash & Carry    Sing Kee Oriental Supermarket    Sing Kee Supermarket Bradford

30-36 Cross Stamford St              26-28 Woodhouse Ln                       35-39 N Parade

Leeds                                         Leeds                                             Bradford

LS7 1BA                                     LS2 8LX                                          BD1 3JH

Enquiries

For any enquiries, please Call us 0113 246 8838 or online@singkeefoods.co.uk

 

Sincerely,

 

Sing Kee Online Team